FAQs

Gool Flower Shop – Policies & FAQ

What currency are the prices shown in?

All prices listed on our website are in USD (United States Dollars).

Order Processing & Shipping

Please allow 24–48 hours for order processing and production before your order ships.

  • Average shipping time: Depending the order time (excluding holidays).

  • If you have not received tracking after 5 business days, please email us at info@goolrang.com.

Shipping times may vary depending on location and carrier delays.

Refund & Return Policy (Flowers & Custom Arrangements)

Due to the perishable and custom nature of our products, all sales are final and non-refundable.

We do not accept returns or exchanges on:

  • Fresh flowers

  • Custom bouquets

  • Event arrangements

  • Same-day delivery orders

However, if your order arrives damaged or defective, you must contact us within 24 hours of delivery with clear photos. If approved, we may offer:

  • A replacement, or

  • Store credit

Refunds are not guaranteed and are reviewed case-by-case.

Order Cancellations

Orders may only be canceled before production or shipping begins.

Once:

  • Flowers are prepared

  • Arrangements are designed

  • The order has shipped

The order cannot be canceled or refunded.

Same-day and event orders are non-cancelable.

Incorrect Address Policy

If you entered an incorrect address:

  • Reply immediately to your order confirmation email.

  • Email us at info@goolrang.com within 24 hours.

We can only update addresses within 24 hours of ordering.

If the order has already been prepared or shipped:

  • We are not responsible for incorrect address submissions.

  • No refunds will be issued for incorrect addresses entered by the customer.

Delivery Policy

If no one is available at the delivery location:

  • The order may be left in a safe place when possible.

  • We are not responsible for stolen or misplaced deliveries after drop-off.

If you have delivery questions, call or text the shop directly.

Please note: Holiday hours may vary.

Shop Availability

If no one answers at the shop:

  • Call or text us for updates.

  • We may be out on deliveries or handling events.

Holiday schedules and peak days (Valentine’s Day, Mother’s Day, etc.) may affect response times.

Still Have Questions?

We’re happy to help.

Please email info@goolrang.com and include:

  • Your full name

  • Order number

  • Clear description of your concern