Refund policy

 

REFUND POLICY

To initiate a refund request, please contact us in writing at info@goolrang.com. All refund-related inquiries must be submitted via email so we can properly review and document your request.

Damages and Order Issues

We ask that all arrangements be inspected immediately upon delivery or pickup. If your order arrives damaged, defective, or incorrect, you must notify us promptly so we may evaluate the matter and determine an appropriate resolution. Timely notice is required in order for us to properly address any concerns.

In-Store Purchases

All in-person purchases are considered final once the arrangement has been received and has left our premises. Due to the perishable nature of fresh flowers and the custom design involved, we do not offer refunds, returns, or exchanges on arrangements purchased in-store after they have been accepted and removed from our business location.

Once an arrangement leaves our possession, responsibility transfers to the customer.

Order Cancellations

Our refund policy is structured to ensure fairness to both our customers and our business, while recognizing the time, labor, and financial commitment required to fulfill each order.

Immediately upon placement of an order—whether online, by phone, or in person—we begin sourcing and preparing the necessary flowers and materials. In many cases, specific flowers are ordered directly from suppliers to meet the requested design. This process involves immediate costs and allocated labor.

If an order is canceled after it has been placed, we are able to provide a 65% refund of the total order amount. The remaining 35% reflects non-recoverable expenses related to sourcing, handling, preparation, and administrative processing.

 

We remain committed to transparency, professionalism, and clear communication. For any questions regarding your order or this policy, please contact info@goolrang.com.